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Excel VBA Failure due to Protected View

Avatar photoCustomer September 2, 2025 at 1:56 am

When opening a Blitz Upload XLSM workbook, Excel shows ‘Run-time error ‘1004’: Method ‘Onkey’ of object ‘_Application’ failed. There is also a security warning that the file is blocked.

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    • Support September 2, 2025 at 8:00 pm  

      This error occurs because the Protected View is enabled in Excel, and the EBS URL from which the file was downloaded is not recognized as a trusted site. The VBA code cannot execute.

    • Avatar photoCustomer September 4, 2025 at 12:29 pm  

      What is the primary resolution to this issue?

    • Support September 5, 2025 at 5:32 am  

      You must add the EBS URL to the trusted sites via Windows ‘Internet Options’ configuration. Remember to close all opened Excel workbooks for the changes to take effect.

    • Avatar photoCustomer September 6, 2025 at 4:12 pm  

      If we cannot change global trusted sites, what Excel setting can serve as a workaround?

    • Support September 7, 2025 at 6:26 am  

      A client-side workaround is to open Excel File > Options > Trust Center > Trust Center Settings > Trusted Locations, and add the download location where the Blitz output files are saved.

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