Blitz Report™ Library
3 reports
| Description | Download | ||
|---|---|---|---|
| CS Service Requests | Service requests with customer, product, owner, status and response and resolution times, one row per request.
Response and resolution hours are measured from the reported date to the responded and resolved dates. A request is overdue when it was responded to or resolved after its respond by or resolve by date. Without a responded or resolved date, its close date is used, or the current date while it is open.
Detail Level adds the request's tasks or notes, one row per task or note; private notes are listed only for the user who entered them. | Enginatics | |
| CS Service Request Detail | Application: Service
Source: Service Request Detail Report (XML)
Short Name: CSXSRDET_XML
DB package: CS_CSXSRDET_XMLP_PKG | BI Publisher | |
| CS Service Request Summary | Application: Service
Source: Service Request Summary Report (XML)
Short Name: CSXSRSUM_XML
DB package: CS_CSXSRSUM_XMLP_PKG | BI Publisher | |
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