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ISGADMIN Authentication Failure during Installation

Avatar photoCustomer June 9, 2025 at 6:24 am

The installation script fails with a java.lang.SecurityException: User: ISGADMIN~~EBSDB, failed to be authenticated. We confirmed the ISGADMIN password is set. What could be the cause of this authentication failure?

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    • Support June 11, 2025 at 1:41 am  

      This typically means the password stored in the FND vault for ISGADMIN is not working correctly in EBS. You can verify this by checking if the query `select fnd_web_sec.validate_login(‘ISGADMIN’,fnd_vault.get(‘ISG’,’ISGADMIN’)) from dual` returns ‘N’.

    • Avatar photoCustomer June 13, 2025 at 12:19 am  

      What is the resolution process if the authentication fails?

    • Support June 13, 2025 at 1:44 pm  

      You must manually change the EBS ISGADMIN password via the System Administrator > Security > User > Define form. First, query and temporarily adjust profile options like ‘Signon Password Hard To Guess’ and ‘Signon Password Length’ for ISGADMIN, update the password to the value retrieved from `fnd_vault.get(‘ISG’,’ISGADMIN’)`, and then revert the profile options.

    • Avatar photoCustomer June 14, 2025 at 11:01 am  

      Once the password is synchronized, should I restart the entire process?

    • Support June 16, 2025 at 5:12 am  

      Yes, rerun the `install.sh` script, and check the log files to ensure the `xxen_webservices` webservice has been deployed successfully.

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