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ISG Authorization Failure (ISG_SERVICE_AUTH_FAILURE)

Avatar photoCustomer March 25, 2023 at 12:35 pm

We are getting ISGServiceFault ISG_SERVICE_AUTH_FAILURE, stating ‘User is not authorized to execute the service’. What are the primary troubleshooting steps for this authorization failure?

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    • Support March 26, 2023 at 3:43 pm  

      There are two main resolutions. First, check your Blitz Report installation log file for a warning about a missing GLOBAL user. If that warning exists, you must create the GLOBAL user via the Security > User > Define form (as outlined in MOS Doc 2287614.1).

    • Avatar photoCustomer March 27, 2023 at 8:46 pm  

      If the GLOBAL user exists, what else could be causing the authorization issue?

    • Support March 29, 2023 at 2:03 am  

      If the user exists, the issue is typically resolved by manually clearing the cache using the Functional Administrator responsibility.

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