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ISG Alias and File Access Errors

Avatar photoCustomer October 9, 2025 at 3:03 am

We see two types of ISG errors: ISGServiceFault ISG_INVALID_ALIAS and ISG_FILE_ACCESS_ERROR, often along with an installation log error about the ASADMIN password not being configured. What setup are we missing?

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    • Support October 10, 2025 at 10:38 pm  

      All these symptoms strongly indicate that the Integrated SOA Gateway (ISG) has not been configured or is configured incorrectly. The ISG configuration is a prerequisite for Blitz Upload and Financial Statement features.

    • Avatar photoCustomer October 12, 2025 at 4:15 am  

      Where can I find instructions for configuring the ISG?

    • Support October 12, 2025 at 4:31 pm  

      You should refer to the prerequisites section of the installation guide, which links to blog posts detailing how to configure the ISG for both EBS R12.1.3 and EBS R12.2.

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