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Enhancing the Blitz Report™ Library: Commitment to service and support

Avatar photoCustomer June 20, 2020 at 12:03 pm

When we select a third-party tool, ongoing support and feature development are critical factors. How is the Blitz Report Library maintained and expanded over time, ensuring it remains relevant to evolving EBS customer needs?

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    • Support June 21, 2020 at 2:24 pm  

      We maintain a strong commitment to service and support. A key part of this commitment is the ongoing development of the Blitz Report Library. This library continues to grow based directly on requests from customers and suggestions from the Oracle EBS community.

    • Avatar photoCustomer June 23, 2020 at 7:58 am  

      How does your team ensure that each new report request results in a quality addition to the standard library rather than just a one-off custom solution?

    • Support June 23, 2020 at 9:01 pm  

      We treat customer feedback as an excellent opportunity to enhance the library. Each new suggested report is meticulously analyzed and developed to ensure it will be valuable to the widest possible audience of EBS customers. This community-driven development ensures broad utility.

    • Avatar photoCustomer June 25, 2020 at 11:13 am  

      What are some of the recent technical enhancements built into Blitz Report that directly improve user experience?

    • Support June 26, 2020 at 1:59 am  

      Recent enhancements include core features such as delivering the required data as native Excel files , ensuring incredibly fast performance due to reduced processing overhead , and providing column templates that allow users to customize any report instantly by removing or reordering columns so they only receive the data they need.

    • Avatar photoCustomer June 27, 2020 at 2:37 pm  

      Given this continuous development, how do we ensure stability and manage changes within our locally customized reports?

    • Support June 28, 2020 at 3:09 pm  

      Local customizations are protected by the built-in full version control. This feature tracks all changes and provides an audit history, ensuring stability even with ongoing core product enhancements and rapid report creation cycles.

    • Avatar photoCustomer June 29, 2020 at 6:57 pm  

      Can we test this commitment to support and development before committing to a license?

    • Support July 1, 2020 at 8:55 pm  

      Yes. We offer a complimentary, three-month ‘Proof of Concept’ license when you download and install Blitz Report in your EBS environment. The software is free to use for up to 30 different reports.

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