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Email Filename Corruption with Multibyte Characters

Avatar photoCustomer October 3, 2021 at 5:05 am

Reports emailed with multibyte characters in their name show corrupted attachment filenames, often starting with `=?UTF-8?B?`. I understand this relates to JavaMail. What is the fix?

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    • Support October 5, 2021 at 12:05 am  

      This issue arises because JavaMail in EBS 12.2 uses the newer RFC 2231 standard, which causes problems with email clients that don’t support splitting long filenames. The solution is to update a developer parameter for the Output Post Processor (OPP).

    • Avatar photoCustomer October 5, 2021 at 9:06 am  

      Which parameter must be added to the OPP developer parameters?

    • Support October 7, 2021 at 9:44 am  

      You need to update `fnd_cp_services` to concatenate the parameter `:-Dmail.mime.splitlongparameters=false` to the existing developer parameters column for the FNDCPOPP service.

    • Avatar photoCustomer October 9, 2021 at 9:18 am  

      After executing the update statement and committing, do I need to restart anything?

    • Support October 10, 2021 at 8:56 pm  

      Yes, you must restart the Output Post Processor after updating and committing the parameter change for the fix to take effect.

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