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Edge Browser File Download Failure (FNDWRR.txt)

Avatar photoCustomer October 27, 2019 at 1:47 am

When running a report and opening the output using the Edge browser, we get a file called FNDWRR.txt downloaded instead of the Excel file. This text file contains only ‘Authentication failed.’.

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    • Support October 27, 2019 at 11:49 pm  

      This specific behavior in the Edge browser indicates a conflict with how it handles opening Office files. To resolve this, you must navigate to Edge Settings > Downloads and turn off the option ‘Open Office files in the browser’.

    • Avatar photoCustomer October 29, 2019 at 6:01 pm  

      Could browser extensions also cause this authentication failure?

    • Support October 30, 2019 at 5:30 pm  

      Yes, in Edge and other browsers, enabled browser extensions can sometimes interfere with the download process and should be temporarily disabled for retesting if the primary fix doesn’t work.

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