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ISG Authorization Failure (ISG_SERVICE_AUTH_FAILURE)

Avatar photoCustomer Questions & Answers 3 replies

We are getting ISGServiceFault ISG_SERVICE_AUTH_FAILURE, stating ‘User is not authorized to execute the service’. What are the primary troubleshooting steps for this authorization failure?

3 replies

  • Support Enginatics

    There are two main resolutions. First, check your Blitz Report installation log file for a warning about a missing GLOBAL user. If that warning exists, you must create the GLOBAL user via the Security > User > Define form (as outlined in MOS Doc 2287614.1).

  • Avatar photoCustomer

    If the GLOBAL user exists, what else could be causing the authorization issue?

  • Support Enginatics

    If the user exists, the issue is typically resolved by manually clearing the cache using the Functional Administrator responsibility.

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